FAQ

Bingo Knights

Frequently Asked Questions

As part of our effort to provide you with a great online experience, you can find the answers to some of your most commonly asked questions below. In case you have any further questions or comments, please contact us via Live Help and speak to one of our representatives now.

General Questions

Who can play at Bingo Knights?

Because Bingo Knights offers real bingo and casino games that you can play for real money, we require you to be at least 21 years of age (or the legal age in your jurisdiction) to join.

Will my winnings be reported to the IRS or other tax agencies?

No, transactions are private at Bingo Knights. It is your responsibility to report any winnings as required by the laws in your area.

Is online wagering allowed by law?

Yes, the country from where Bingo Knights operates permits online wagering. Bingo Knights functions under absolute compliance with local laws. It is your responsibility as a player to be aware of the specific laws in your area.

Is Bingo Knights licensed?

Yes, we are licensed in Costa Rica and work in conformity with all laws pertaining to online gambling.

How do I become a VIP Player?

We offer every one of our depositing customers the chance to become a VIP. As a VIP Player with Bingo Knights, you will be entitled to more benefits, higher bonuses and increased table limits. If you would like to be a VIP player, please Contact Us.

I have an account at Cats Eye Casino, what happens now?

Your account remains the same. We have merged Cat’s Eye and Bingo Knights in the hope of providing a new and improved entertainment experience.

Your Player Class, funds, information, history, etc., has not changed at all. The only difference is now you have more games to enjoy in the Bingo Section.

If, for any reason, you are no longer able to access your account, please Contact Us immediately.

Questions About My Account

When is a purchase void?

Purchases will be rendered void if:

  • For any reason www.Bingo-Knights.com does not receive payment.
  • There is an applicable chargeback at a later date. Bingo Knight reserves the right to limit any players’ participation in a game, particularly in the event of a purchase being rendered void.

How do I create an account?

Creating an account is quick and easy, simply Click Here. After filling out the required information, click "Create a New Account", and you will be all set to login and start winning!

Is my account information kept confidential?

Absolutely! Your account information is protected by our software's state-of-the-art 128bit encryption technology and will always be kept completely confidential.

I can't remember my password. How can I retrieve it?

In order to retrieve a forgotten password, please contact our support department by clicking here to chat with us immediately!

You may also reach us via telephone at 1-877-234-9283 (for U.S.) | 0808-238-0023 (for U.K.)  or via email to [email protected]. We ’re available 24/7!

Payment Questions

Are the transactions secure?

Without a doubt. Our transaction processors have been carefully chosen based on the security and reliability of their services. All of our processors utilize the latest in SSL encryption technologies to ensure the protection of your credit card and personal information at all times.

What currencies do you accept?

All transactions are done in U.S. dollars for simplicity. You can make a deposit with us in any currency you like and we will credit your account in dollars at the current exchange rate.

I've decided to play for real money. How do I make a deposit?

Bingo Knights offers you various options for you to deposit. Please follow these simple steps:

  1. Create an account
  2. Login to your new account
  3. Visit our Cashier
  4. In the Cashier you will find the deposit options available for your specific location. Choose the one you prefer and follow the instructions on the screen.

Please do not hesitate to Contact Us if you need any assistance.

Why do I see four separate balances?

Please remember your balance works this way:

  • Wallet Balance – This is your main account balance, and this is where you make all of your real money deposits and cash-outs. Once you request a cash-out (withdrawal), the balance will appear as a pending transaction in your Wallet.
  • Bingo Balance – From the cashier, you are able to move funds from your Wallet to your Bingo Balance in order to enjoy all of our great bingo games.
  • Bingo Bonus Balance – Any bonus you claim in bingo will be added to this balance. Please note that your Bingo Bonus Balance can be used only to play most bingo and slot machines on the bingo side of our website.
  • Casino Balance – From the cashier, you will be able to move funds from your Wallet to your Casino Balance in order to enjoy all of our great casino games.

Now that I've won, how do I withdraw my money?

Congratulations on your win!

Now, you must exit the game and enter our Cashier.

From the Cashier, you may request a withdrawal to your Wallet Balance. Once you request the cash-out, the balance will appear as a pending transaction in your Wallet Balance.

Once approved, you will be able to withdraw from your Wallet Balance to the payment option which best suits your needs.

How do I receive my money?

The deposit method you choose determines how your money will arrive when you withdraw, except for cases in which you have deposited using a credit card (withdrawals cannot be paid back to your credit card). Whenever possible, your winnings will be sent by the method you prefer. Some methods may require you to have an account with them.

Do you require anything from me to cash out?

All players making their first withdrawal MUST send the following documents:

  1. Photo Identity Card
  2. Utility Bill
  3. Copy of the Front and Back of the credit card(s). You can omit/conceal the CVV (last 3-digits on the back of your card) number of the cards if you like.
  4. Deposit Authorization form for the card(s) used, filled out in full and signed.

Click here to get the authorization form:

These documents can be sent via toll-free (for U.S. residents) fax to (866) 878-2214, or scanned and sent by email to [email protected].

Now that I've made a withdrawal request, how long will it take for me to receive my money?

Withdrawals from your Casino or Bingo balance are approved to be transferred back to your main Wallet Balance within 4-7 business days. Once approved, you should be able to withdraw from the Wallet Balance to the payment option which best suits your needs.

Withdrawals from your Wallet Balance should be approved within 4-7 business days and processed within 10-14 business days, plus delivery time, which will vary according to third party processor capacities.

If you have any questions or concerns about your cash out please send an email to [email protected].

Will my winnings be reported to the IRS?

No, all transactions are strictly confidential. We do not report your winnings to any government agency.

General Bingo Questions

How do I play Bingo?

  • Choose a game room from our Bingo lobby menu. Currently we have 4 room choices, THE COURTYARD ($0.05 and $0.10 Room), CAMELOT ($0.25 Room… All Chat Games Held Here), DRAGON'S LAIR ($0.50 High Roller Room), and THE TAVERN (Free Room - $1 Prizes).
  • Once you enter one of our Bingo Rooms, you can start to purchase bingo cards.
  • To purchase cards, simply click on the cards that you would like to buy and then choose "BUY SELECTED CARDS." Once you have purchased the cards, you will not be allowed to change them. If you have gone through the 24 cards and you would still like to choose different cards, you may click on "GET MORE CARDS."
  • Note: different rooms and games offer different limits on the number of cards you can purchase.

  • All cards must be purchased before the game starts in order to play.
  • If you choose the pre-purchase option, you will be able to choose the number of bingo cards, but you will not be able to see them prior to the game. If you would like to remove one or more of your pre-purchased cards prior to the time of the game starting, you can Contact Us.
  • If you have any other questions, or you are having problems with the software, please Contact Us.

What Bingo games do you offer?

Static and Crazy Patterns

Our standard game type is a static pattern, which means the pattern will always stay in the same position on the bingo card. These patterns cannot be rotated or shifted on the Bingo card and are won only when every cell that is highlighted in the game pattern image is marked on a single Bingo card.

The crazy game type is a dynamic pattern, which means these patterns can be rotated or shifted (upside-down, sideways, etc.). The game is won when the cells marked on the winning Bingo card match the cells highlighted in the game pattern.

We also provide slots and video poker for your entertainment pleasure.

How much do the games cost?

Bingo Knights offers bingo cards ranging from Free up to $0.50 per card, depending on the room you choose to play in. The number of cards you can purchase per game also vary depending on the room and game you choose.

How often are games played?

Bingo games are running all of the time and you can buy-in to future games at any time. You should never have to wait longer than 6 minutes in order to be able to play a new bingo game.

How can I change my Bingo nickname?

Unfortunately, the bingo nickname you choose at signup is permanent. This is for security reasons.

How can you ensure the fairness of the games offered?

Our Bingo Software is powered by Parlay Games Inc., the world’s largest online bingo software developer, known for creating fair online bingo games.

Are any games excluded from receiving a Bingo Bonus?

Yes, the following games are not allowed to be played with bonus money in our Bingo section: TABLE GAMES and VIDEO POKER.


General Casino Questions

How can you ensure the fairness of the games offered?

Our software is provided by Real Time Gaming, a leader in the online gambling industry. Even so, the games are constantly tested to ensure absolute fairness by Gaming Laboratories Testing Systems.

What games does Bingo Knights Casino offer?

Bingo Knights offers one of the largest selections of games available anywhere online, including casino favorites such as Blackjack, Baccarat, Roulette, and Craps, as well as a wide assortment of 3 and 5 reel slots, video poker, and a range of more modern additions like Bonus Bingo and Scratch Card games. All in all, you’ll have access to over 150 games, with new games being added on a regular basis.

Where can I find detailed instructions for the games you offer?

Detailed game play rules and complete instructions for all our games can be accessed by clicking the “Help” button from within the game you are playing.

Are any games excluded when receiving a bonus?

That depends on the specific bonus you are claiming. Our standard bonus rules exclude play in the following games from being counted towards any bonus’ wagering requirements: CRAPS, ROULETTE, PONTOON21, WAR, PAI GOW POKER and BACCARAT. However, we do offer some bonuses that do allow play in these games. Unless specifically stated otherwise, standard bonus rules will apply.

Are your casino bonuses cashable?

No. Bonuses are for entertainment purposes only and cannot be cashed-out. The bonus amount will be removed from your winnings at the time of withdrawal.

How do the odds for your software compare to the odds at land-based casinos?

In the United States there are 13 states that have land based casinos. You may be surprised to learn how their payouts compare to Bingo Knights', which is one of the reasons that make us the best USA casino online.

The following data was obtained from Casino Journal.


Note: We are using the averages for this comparison.


State: Slots Payout: Tables Payout: Average:
  Nevada 94.65% 84.81% 90.71%
  Colorado 94.37% 80.86% 88.96%
  Illinois 93.97% 82.86% 89.52%
  Iowa 93.42% 78.00% 87.25%
  Indiana 93.29% 80.29% 88.09%
  Connecticut 91.91% N/A N/A
  New Jersey 91.63% 83.45% 88.36%
  Average 93.32% 81.71% 88.82%
  Bingo Knights 95.73% 97.52% 97.40%


How do I switch from playing for fun to playing for real in the casino?

When you've decided you've had enough practice and are ready to play for real, switching to real money mode is quick and easy. Exit and restart the casino software. At the login screen, make sure that you select "Play for Real Money" and log in. Click the "Cashier" button at the bottom of the screen. Once in the Cashier, choose a deposit method from one of our secure processors and follow the instructions for depositing money into your account. Now, just select the game of your choice and start winning for real!

Does Bingo Knights Casino offer a comp points program of any kind and how do I use it?

Our software is set up to automatically accrue comp points for you at different rates for different games. In addition, you may be awarded additional points at any time at the discretion of the casino management. You can redeem your points for real money. Check our Casino Rules for more information on comp points and how they work.

After placing a bet, I changed my mind. How can I remove the bet?

As long as you haven't initiated play, you may reduce the amount of your bet or remove your bet entirely by clicking directly on the chips on the table.


Downloadable Casino Software Questions

How long will it take for me to download the casino games?

Since our software is the fastest downloading casino package on the net, your download time should be very short, no matter what speed your connection is. The approximate download times are as follows:


Connection Speed Approximate Download Time
56k Modem 9 minutes
DSL / Cable Modem / T1 Less than 30 seconds


To begin your download Click Here.

I've downloaded the software, now what do I do?

Once you complete the download, you will see a file on your desktop named "smartdownload.exe" or Bingo Knights Casino.exe. Simply double-click the file and follow the installation instructions. Once you have installed the Bingo Knights casino software, just login with your Bingo Knights account details and start winning.

I can't seem to find the file that I downloaded. How can I locate it?

If you are unable to locate the Bingo Knights Casino software on your desktop, you can find it by going to the start button and selecting "search -> find files or folders". In the Search field type "smartdownload.exe" or "Bingo Knights Casino.exe", make sure that the "local drives" option is selected in the "look in" field, and then click "find now". After the file is found, simply double-click it and follow the installation instructions.

What is the "Desktop"?

Desktop is the term used to describe the background area on your computer monitor. When all your programs are minimized, what you are looking at is the Desktop. You should see icons towards the top left corner for "My Computer", "Recycle Bin", and any other programs your system may have pre-installed.

I keep getting a "Required information needed" error when trying to login. What do I do now?

Please remember you are required to create an account before you start playing.

If you already have an account, most likely you have mistyped either your account name or your password. First, make sure that your caps lock key is turned off, then, double-check the spelling of your account name and retype your password. Remember, although your account name is not case sensitive, your password is, meaning lowercase and uppercase characters must match your original password entry exactly.

If you are still having problems logging in after these steps, please contact customer support and we will be happy to help you resolve the issue.

Will your casino software work on my Macintosh?

No, at this time our software is not compatible with the Macintosh operating system. If you are playing on an Apple computer, you can most of our great games, including all of our Bingo games, online.

Can I play from my phone?

Yes, but unfortunately, as of now, our software is only compatible with iOS systems If you are using an Android or Windows phone, please use your PC or Laptop to play.

I am on AOL, can I still use your software?

Yes, AOL users can download and play our software with AOL version 3.0 or later.

What are the minimum system requirements to play?

The minimum system requirements for our software are a Pentium 90, windows 95+, and 16mb RAM.